Terms & Conditions

// Rates stated are on CASH BASIS.

We also accept Mastercard or Visa but there's an additional 5% for bank charges when using credit card.
 

// We require 100% deposit to secure your booking either by bank to bank transfer or credit card. 

// Payment made is non-refundable.

// For Cancellations, we provide the option to reschedule:
    Re-scheduling is allowed provided that a notification was sent at least 2 weeks prior to booked date.
    Re-scheduling is also allowed in cases of typhoons or boat cancellation.
    Re-scheduling must be within 2 months and subject to availability and possible rate change.


// Resort accepts the following forms of payment:
CASH (PhP, US Dollar )
CREDIT CARD (Mastercard and Visa - note there's 5% surcharge when paying by card)

// Resort does not accept check payments.​

// International Credit and Debit cards are not always accepted in Automated Teller Machines (ATMs) in Puerto Galera. It’s better to bring or be ready with cash.

// We can only allow 1 extra person maximum (regardless of age; adults/kid/baby) in all rooms:
                      (5 year-old above: P1,500 additional charge per night, floor mattress will be provided)
                      (Below 5 year-old: Free of charge, floor mattress or baby crib will be provided)

// Resort is EXCLUSIVELY for in-house guests. The bar, restaurant, facilities cannot accommodate / cater to non-guests / visitors.

// Check in Time is at 2:00pm – Check out Time is at 12noon.

// Late check out: ​
Official check out is 12noon.
Late check out with charge:
12:01-3:00pm : 50% of the total nightly room rate
3:01pm onwards: Full nightly room rate
 (Subject to room availability and booking - this is subject to process, kindly check with resort reception if late check out is possible)

// No food and drinks are allowed to be brought into the resort; cooking is not allowed. (Villa guests exempted)
    Resort has its own restaurant and bar operating everyday. Opens at 7am, Closes at 9pm. No Room Service.
    Other restaurants and bar are located nearby (Whitebeach, Town Proper, Sabang)

// Mineral/Filtered Bottled water can be bought in the bar/restaurant.
   2 complimentary bottles (double room) / 4 complimentary bottles (quadruple room) of water are provided in every room.
    
// Washing of clothes - prohibited. Resort has its laundry service (outsource) at reasonable rate - charging by the kilo.
   But please be noted that we send this to our outside contact, we have no responsibility for any damage or loss.

// Swimming Pool is open from 8am-8pm. Proper swimming attire must be worn when going inside the pool. Swimming shorts/trunks for men. Bathing suite for ladies.

// Please do not run around the pool area. Any accidents or mishaps is not the resort's responsibility.

// No pets / animals allowed.

// Fire arms / Weapons / Illegal Drugs : Strictly prohibited.

// Any damage made by guests to the hotels facilities / property is chargeable to the guests.
     
// Hotel has the right to refuse admission to any guests / incoming guests  or even expel current guests causing mayhem/discomfort to the hotel/staff/other guests.

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OFFICIAL CHECK IN TIME is at 2:00 pm
OFFICIAL CHECK OUT TIME is at 12:00 noon
*Confirmed bookings arriving earlier than check in time can lounge around the resort and use our facilities
while waiting for check in.
*Check out time is at 12:00 noon. Room must be vacated for general clean up.
You can still lounge around the resort and use our facilities while waiting for your departure on that day.

​THANK YOU